Insurance Claims - Process Associate – English – Remote RO*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
:Examine claims documents received;
Examine documents to determine any required adjustments;
Daily distribution of activities and manage the general email address;
Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes;
Identify potential claims to be escalated and refer to appropriate personnel;
Remain abreast of company and industry changes as well as changes in internal processes and procedures;
Taking over various ad hoc tasks;
Carrying out training for new colleagues;
Audit for the new colleagues on the process;
Successfully graduating the training plan attached to the position and the tasks;
Updating the working procedures periodically;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager;
Qualifications:
Very good knowledge of English, B2
Graduate / Post-graduate in Business Management or similar
Anti-money laundering relevant certifications are nice to have
Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
Previous working experience on any AML/ KYC tools is an advantage
Must be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
Strong verbal and written communication skills and able to deliver results in time;
Working experience with various countries and cultures would be a plus;
Insurance Certification/ experience would be a plus
Strategic thinking and planning
Attention to details.
Preferred qualifications:
Good verbal and written communication skills and able to deliver results in time
Working experience with various countries and cultures would be a plus
Insurance Certification/ experience would be a plus
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under pressure.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional training and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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