Insurance Associate

Process billing and remit requests for various MetLife products across Small, Regional and National markets

Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case

Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds

Build excellent business relationship with customer groups, peers and seniors

Able to work as a natural team-player in the business functions

Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

Provide inputs on process and system to the team members

Responds promptly and calmly to changing events and situations

Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

Professional from the Operations with at least 0-2 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

College (Graduation in any stream)