Scope: The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi What you’ll do: • Serve as the technical escalation point for critical incidents and cross-domain issues. • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments. • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations. • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents. • Collaborate with security and compliance teams to enforce governance and risk mitigation. • Engage with vendors for escalations, patch management, and advanced product support. • Contribute to capacity planning, performance benchmarking, and cost optimization efforts. What we are looking for: • Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. • 7–10 years of experience in infrastructure support/engineering roles. • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. • Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud). • Strong troubleshooting and analytical skills for complex, multi-layered issues. • Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.). • Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools. • Good understanding of ITIL processes with experience driving problem/change management. • Strong communication and collaboration skills to coordinate across teams. • This role involves rotational shifts, including night shifts, to provide 24/7 application support. • Flexibility to work weekends and public holidays as per shift schedule. • Ability to handle responsibilities independently during off-hours.Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
