Inside Sales & Support Associate - Packaging Machinery

ONLY APPLICANTS BASED IN MUMBAI OR NEARBY MAY APPLY

Requirement for an Inside Sales & Sales Operations Support Associate

Company Description

Mahisa is a leading manufacturer of industrial hot-melt adhesive dispensing systems and packaging automation solutions in India since the past 30 years. We cater to the primary/secondary packaging needs of the industry. For more information, you may visit our website: www.mahisa.com

Our company is a family-owned business based in Mumbai. We pride ourselves on being a close-knit team that values hard work and dedication. We are passionate about providing our customers with the best hot-melt adhesive dispensing equipment and packaging automation solutions in the industry.

Join our team and contribute to redefining packaging automation with user-friendly solutions and unparalleled expertise. At Mahisa, excellence and efficiency are at the heart of every package.

Position:Inside Sales & Support Associate

Location:Saki Naka, Mumbai

Requirement:Full-time (Mon Sat), 9.00 AM to 5.30PM

Start:Immediate

This role is responsible for strengthening our sales system by ensuring:

• Lead qualification and response discipline
• Quotation coordination and follow-up tracking
• CRM data accuracy
• Installed base management
• Repeat business continuity

This is a structured, process-driven role focused on coordination, follow-ups, and data discipline, not field sales. Sales Engineers will continue to own final revenue and field relationships. This role supports and strengthens that system.

Key Responsibilities:

1. Lead Management & Qualification
2. Capture and log all incoming leads
3. Conduct first-level qualification calls
4. Classify leads and assign to appropriate Sales Engineer
5. Maintain clean pipeline tracking
6. Quotation Coordination & Follow-Up
7. Prepare and share quotations
8. Maintain structured follow-up schedule
9. Track quote-to-order progress
10. Ensure no enquiry goes unattended
11. CRM Management & Data Accuracy
12. Maintain accurate CRM records
13. Verify, standardize and upload legacy customer records into CRM
14. Prepare weekly pipeline and follow-up reports for review.
15. Installed Base & Repeat Business Continuity
16. Maintain database of customers and installed machines
17. Segment customers (high / medium / low activity)
18. Conduct periodic outreach to existing customers
19. Update machine status and usage patterns
20. Track last purchase date of consumables and flag inactive customers
21. Support continuity of consumables business through structured follow-ups.
22. Marketing Support
23. Support marketing-generated leads
24. Maintain customer databases
25. Assist in campaign follow-up
26. Support exhibition and event lead tracking

What this role is NOT:

1. Not a field sales role
2. Not responsible for revenue closing ownership
3. Not responsible for final commercial negotiation

Qualifications & Skills:

1. BE / BTech / BBA / BCom / BMS, or a related degree
2. 1-3 years in B2B sales coordination / inside sales / industrial back-office sales. Freshers may be considered if they demonstrate strong communication skills and structured thinking ability.
3. Excellent written and verbal communication skills
4. Comfortable speaking with industrial customers
5. High follow-up discipline and ability to persist politely
6. Organised and process-oriented
7. Exceptional communication and coordination skills to work collaboratively with cross-functional teams
8. Proficiency in MS Excel and other MS Office tools

Why Join Us?

1. Work with a dynamic team in a rapidly growing manufacturing company
2. Opportunity to build structured sales systems
3. Direct exposure to business operations
4. Long-term growth potential in sales operations

This role requires strong ownership mindset and daily discipline. If you are a proactive and detail-oriented professional and are interested in this opportunity, we would love to hear from you!

Apply now!