Inside Sales Specialist

Key Responsibilities

1. Sales Coordination & Support

• Assist the sales team in preparing competitive freight quotations (air & ocean).
• Follow up on leads, inquiries, and customer requests.
• Maintain and update customer databases and CRM systems.
• Support in preparing proposals, presentations, and contracts.

2. Pricing & Quotation Management

• Coordinate with shipping lines, airlines, and vendors to obtain rates.
• Analyze freight rates, surcharges, and market trends.
• Ensure timely and accurate submission of quotes to customers.

3. Customer Service

• Act as a point of contact for customer inquiries related to shipments and pricing.
• Provide shipment updates in coordination with operations teams.
• Handle client complaints and escalate issues when required.

4. Internal Coordination

• Work closely with operations, customs clearance, and accounts teams.
• Ensure seamless transition from sales to execution of shipments.

5. Reporting & Analysis

• Prepare sales reports, pipeline updates, and performance tracking.
• Monitor key metrics such as conversion rates and customer retention.

Required Skills & Qualifications

• Bachelors degree in Logistics, Supply Chain, Business, or related field.
• 13 years of experience in freight forwarding or logistics (preferred).
• Knowledge of Incoterms, shipping documentation, and freight pricing.
• Strong communication and negotiation skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
• Attention to detail and ability to work under deadlines.