Inside Sales Specialist

Were Hiring! Join a Purpose-Driven Team

At iDare, we are more than just a companywe are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We are looking for a compassionate, client-centric Telemarketing/Inside Sales Executive who can proactively engage diverse clients, understand their journey, and convert leads into session bookings.

Responsibilities:

1.Lead Response & Qualification

• Handle inbound leads via calls, WhatsApp, email, and chat
• Respond within defined SLAs with empathy and clarity
• Understand user concerns and identify the appropriate service

2.Engagement & Follow-ups

• Conduct follow-up calls/messages as per CRM workflows
• Re-engage inactive or undecided leads
• Share accurate information about services, pricing, and next steps

3.Scheduling & Coordination

• Schedule sessions with required stakeholders
• Confirm appointments and share reminders
• Coordinate internally for urgent or sensitive cases

4.CRM Documentation

• Update lead status, notes, and communication logs accurately
• Tag leads correctly based on service type and urgency
• Flag high-intent or complex cases to the CRM Lead

Requirements:

• Bachelor's degree in psychology or a related field.
• 13 years of experience in customer service, telemarketing, or a closely related domain.
• Excellent written and verbal communication skills; ability to convey information clearly and persuasively.
• Proven ability to collaborate effectively across functions
• Ability to understand and adhere to call scripts while maintaining a natural, conversational tone.
• Comfortable working in a rotational shift environment.
• Basic understanding of CRM systems; willingness to learn and adapt to new tools and processes.
• Demonstrated patience, empathy, and a customer-centric approach.

Why Join Us:

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Room for growth and professional development.
• Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.