Inside Sales Operations

Sales Order & Customer Coordination & Vendor Coordination (3PL)

• Process and close Customer Requests (CRs) within defined timelines
• Create and circulate Order Acknowledgements (OA) to Sales teams and Sales ISOs
• Follow up for customer OA acceptance and resolve order-related queries
• Prepare and share SO creation trackers against received POs
• Coordinate and share dispatch documents (invoice/PO wise) with Sales ISOs
• Track and update MIT shipment ETA & delivery status to Sales teams
• Participate in weekly coordination calls with Sales teams/ISOs

Plant & Internal Coordination

• Share export dispatch plans with Plant and Logistics teams
• Release Sales Orders in line with production plans and changes
• Raise and follow up IUT PO requests with Finance for stock points
• Create and cross-verify Sales Orders in SAP
• Participate in daily plant, logistics, and production meetings

MIS & Reporting

• Maintain daily end-to-end PO trackers
• Prepare weekly Europe customer-wise reports
• Update and analyze Actuals, Sales, MIT, and Stock Point sales
• Prepare sales plans for Rakholi, Waluj, Italy, and USA with value realization focus
• Generate monthly Stock Point performance reports
• Circulate consolidated MIT reports to Logistics teams

Cross-Functional Coordination

• Coordinate order planning and dispatch status with Plants and Logistics
• Manage order and MIT shipment trackers with Sales ISOs
• Coordinate vehicle/container placement with Logistics
• Support stock point sales transfers by sharing OA/SO details

Key Skills & Competencies

• Sales Operations & Order Management
• SAP (Sales Order processing)
• Advanced Excel & MIS reporting
• Strong coordination and follow-up skills
• High attention to detail and data accuracy
• Effective communication and stakeholder management

Key Performance Indicators (KPIs)

• Order processing accuracy & turnaround time
• On-time dispatch and documentation compliance
• MIS accuracy and reporting timeliness
• Reduction in order/dispatch escalations
• Stakeholder satisfaction (Sales, Plant, Logistics)