Inside Sales Manager

Key Responsibilities

1. Revenue & Business Growth

• Own P&L and revenue targets across BFSI product lines (Advisory, MF, Commodities)
• Design and execute scalable sales strategies across offline,
• Drive ARPU growth, upsell, cross-sell, and subscription renewals

2. Sales Team Leadership & Scaling

• Build and scale high-performing offline sales teams (advisors, team leads)
• Define clear role structures, incentive plans, and performance metrics
• Coach teams on consultative selling, financial product suitability, and ethical sales practices
• Develop leadership pipelines for Team Leads/ Pod Heads

3. Regulatory & Compliance Alignment

• Ensure all sales processes align with applicable regulations
• Maintain strict adherence to compliant communication, disclosures, and sales pitches
• Collaborate with Compliance, Risk, and Legal teams to mitigate mis-selling risks
• Drive zero-tolerance culture towards unethical sales practices

4. Customer Experience & Trust

• Champion customer-first, advisory-driven selling over transactional sales
• Improve conversion while minimizing refunds, complaints, and escalations

5. Process, Data & Technology

• Own CRM, lead routing, attribution, and sales automation frameworks
• Leverage data analytics to optimize funnels, pricing, and conversion rates
• Partner with Product and Tech teams to improve advisor tools and customer experience
• Implement scalable onboarding, training, and certification programs

6. Reporting & Strategic Governance

• Review daily, weekly, and monthly revenue dashboards
• Present forecasts, growth plans, and risk assessments to senior leadership
• Drive disciplined execution through SOPs, audits, and review mechanisms

Key Skills & Competencies

• Proven experience in scaling sales in fintech, broking, wealth tech, or NBFC environments
• Data-driven leader with strong execution and people management skills
• High integrity, customer empathy, and long-term business mindset