Inside Sales Manager

Company:The Wellness Shop

Location:Jaipur

Experience:815 years

Team Size Managed:80+ Executives

Role Overview :

TheInside Sales Managerwill lead, scale, and optimise a high-performing inside sales organisation acrossB2C (D2C)andB2B / bulk saleschannels. This role demands a strong sales leader who hasbuilt large teams from the ground up, implemented robust sales processes, and consistently deliveredrevenue growth at scale.

You will be responsible forend-to-end ownershipof inside sales performancefrom hiring and training to process design, pipeline management, and target achievement.

Key ResponsibilitiesSales Leadership & Revenue Growth

Own and driveinside sales revenueacrossD2C and B2B/bulk channels

Define and achievemonthly, quarterly, and annual sales targets

Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency

Drive high-volume lead conversion while maintainingquality and customer trust

Team Building & People Management

Build, manage, and scale a100+ member inside sales team

Lead team leads, managers, and senior sales executives

Set clear KPIs, incentive structures, and performance benchmarks

Foster aperformance-driven yet ethical sales culture

Hiring, Training & Capability Building

Own theend-to-end hiring processfor inside sales roles

Design structuredonboarding, product training, and sales playbooks

Conduct regular skill-building sessions, call audits, and coaching reviews

Develop second-line leadership and succession pipelines

Process Design & Sales Operations

Set up and optimiseinside sales processesfor:

D2C inbound & outbound sales

B2B / institutional / bulk order sales

Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures

Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment

Improve sales productivity through tools, dashboards, and automation

B2B & Bulk Sales Management

Establish structured processes forbulk sales, distributor sales, and corporate buyers

Define pricing frameworks, negotiation guidelines, and approval matrices

Ensure timely closures, invoicing coordination, and repeat order management

Build long-term B2B relationships through inside sales excellence

Required Skills & Experience

815 years of experience ininside sales leadership

Proven experience managing100+ member sales teams

Strong background inboth B2C (D2C) and B2B / bulk sales

Hands-on experience insetting up sales processes from scratch

Demonstrated ability to consistentlymeet and exceed revenue targets

Excellent hiring, training, coaching, and performance management skills

Strong understanding of CRM systems, call centre metrics, and sales analytics

Highlyrevenue-oriented, data-driven, and execution-focused

Preferred Background

Experience inwellness, healthcare, FMCG, nutraceuticals, or D2C brands

Exposure to high-growth, scale-up environments

Experience working with inbound lead funnels and performance marketing teams

What We Offer

Leadership role withdirect revenue ownership

Opportunity to build and scale one of thelargest inside sales teams in the wellness sector

Competitive compensation with performance-linked incentives

• Fast-growth, entrepreneurial work environment