IN_Senior Manager_Dailogue Flow. AI , ML_GCC_Advisory_Bangalore

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

·Conversational AI design and development, preferably with Dialogflow CX or similar platforms (Amazon Lex, Microsoft Bot Framework, Rasa).

· Proven ability to design and implement complex conversational flows, including multi-turn dialogues, conditional routing, and error handling.

· Strong understanding of Natural Language Processing (NLP) concepts such as intents, entities, training phrases, and annotations.

· Ability to construct and optimize intents, entities, and parameters for high accuracy and coverage.

· Familiarity with API integration, RESTful services, JSON, and webhooks for backend connectivity.

Responsibilities:

· Experience working with large datasets of conversational interactions for labeling and training purposes.

· Ability to analyze conversation logs to identify gaps, improve coverage, and enhance user experience.

· Proficiency in writing clear, structured API documentation, including endpoints, schemas, authentication, and error handling guidelines.

· Ability to create integration guides for client teams and maintain version-controlled documentation.

· Hands-on experience with Dialogflow CX console, coverage tools, and annotation platforms.

· Familiarity with collaboration tools like Jira, Confluence, and design tools such as Miro or Lucidchart for flow visualization.

· Strong communication and stakeholder management skills to collaborate with cross-functional teams (engineering, product, client teams).

· Ability to translate business requirements into conversational design and technical specifications.

· Problem-solving mindset with attention to detail and quality.

·Years of Experience required- 4–8 years of hands-on experience

*Mandatory Skill sets: Dailogue Flow. AI , ML, NLP

*Preferred Skill sets: API integration, RESTful services, JSON

"Education Qualifications-

Btech, BE.Bsc