Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Overview:

We are looking for a dynamic and experienced Account and Engagement Manager to oversee and manage client relationships and ensure the successful delivery of projects. The role involves working closely with clients to understand their needs, managing project teams, and ensuring that projects are delivered on time, within scope, and within budget.

Key Responsibilities:

1. Client Relationship Management:

- Act as the primary point of contact for assigned accounts, building and maintaining strong, long-lasting client relationships.

- Understand client needs and objectives, and ensure alignment with project delivery

2. Project Delivery:

- Oversee and manage the delivery of projects from inception to completion.

- Coordinate with internal teams to ensure projects are delivered on time, within scope, and within budget.

- Monitor project progress, identify risks, and implement mitigation strategies.

3. Engagement and Communication:

- Develop and maintain a communication plan to keep clients informed of project status, changes, and challenges.

- Facilitate meetings and discussions with clients and internal teams to ensure alignment and progress.

4. Account Management:

- Identify opportunities for account growth and work with sales teams to expand business within existing accounts.

- Prepare and present regular account reviews to clients and senior management.

5. Performance Monitoring:

- Track and report on key account metrics, ensuring that client satisfaction and engagement levels are met or exceeded.

- Gather feedback from clients to improve service delivery and client satisfaction.

Qualifications:

- Bachelor’s/Masters degree in CS Engineering, or related field.

- Proven experience as an Account Manager, Engagement Manager, or in a similar role, preferably within a delivery-focused environment.

- Strong project management skills with a track record of successfully delivering complex projects.

- Excellent interpersonal and communication skills, with the ability to manage multiple stakeholders.

- Ability to work independently and as part of a team, with strong problem-solving and decision-making abilities.

- Proficiency in project management software and tools. Like JIRA and Asana.

-Stong understanding of Project Financials. Margin, revenue, WIP etc.

Desired Skills:

- PMP or similar project management certification is a plus.

- Experience in [Managing large Scale Multi Million Account.].

- Ability to understand and manage client expectations effectively.

- Demonstrated ability to manage multiple projects simultaneously.

-Worked on managing and delivering Salesforce based projects and programs.

-Well versed in Agile Scrum methodology. CSM certified is preferred.

-Experience in managing Banks and NBFC client engagement.

-Understands Salesforce ecosystem.

Mandatory skills:

Client Relationship Management ,Project Delivery ,Account Management , Performance Monitoring, Project Financials. Margin, revenue, WIP

Preferred skills:

Understands Salesforce ecosystem.

Years of experience:

Education qualification:

BE/BTECH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Performance Monitoring

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovative Design, Intellectual Curiosity {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN_Senior Manager - Delivery Projects_SFDC_Advisory_Mumbai

PWC

Job Description

About Company

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