IN-Manager_ ServiceNow Demand Manager_IN_IT_ Services CO_IFS_PAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary:

We are seeking an experienced and proactive ServiceNow Demand Manager to lead and oversee the demand management function for our ServiceNow platform. The Demand Manager will be responsible for driving the demand intake, prioritization, and lifecycle processes, ensuring alignment with business objectives and maximizing the value delivered by service management platform initiatives. This role requires strong leadership, strategic thinking, and collaboration with cross-functional teams and senior stakeholders to enable effective decision-making and efficient demand fulfillment.

Responsibilities:

• Lead and manage the end-to-end demand management lifecycle within ServiceNow, ensuring demands are accurately captured, prioritized, and progressed in alignment with organizational priorities. 
• Develop, implement, and continuously improve demand management policies, frameworks, and best practices to streamline intake, prioritization, and delivery processes. 
• Collaborate closely with senior leadership, business units, and IT teams to gather demand requirements, assess business value, and establish clear prioritization criteria. 
• Monitor the demand pipeline health, proactively identifying and resolving blockers or gaps that affect demand progression and delivery timelines. 
• Provide leadership, guidance, and mentorship to demand coordinators and cross-functional team members supporting the demand function. 
• Facilitate regular demand review and governance meetings, driving transparency and accountability across stakeholders. 
• Drive continuous improvement efforts in demand forecasting, resource allocation, and communication strategies to optimize demand flow and customer satisfaction. 
• Act as the escalation point for complex or high-impact demand issues, ensuring timely resolution and stakeholder alignment. 
• Maintain high quality and accuracy of demand records in ServiceNow, reporting key metrics and insights to executive leadership to inform strategic decision-making. 
• Proven experience in demand management, portfolio management, or related leadership roles within an enterprise IT Service Management environment. 
• Strong understanding and hands-on experience with ServiceNow platform demand and portfolio management capabilities preferred. 
• Demonstrated ability to develop and execute demand management strategies, frameworks, and governance processes. 
• Excellent leadership, stakeholder management, and interpersonal communication skills, with the ability to influence at all organizational levels. 
• Strong analytical, problem-solving, and organizational skills, with a detail-oriented approach to managing complex demands. 
• Experience managing teams or coordinating across multiple teams and time zones. 
• Ability to drive process adherence, continuous improvement, and customer engagement effectively. 
• Familiarity with ITIL and enterprise service management best practices is desirable. 

Mandatory skill sets:

ServiceNow, Demand Manager, demand management, ITSM

Preferred skill sets:

Process Owner,ITIL,

Years of experience required:

8+ yrs

Education qualification:

Bachelor’s degree

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date