INFRASTRUCTURE TEAM LEAD - NETWORK

Role: INFRASTRUCTURE TEAM LEAD - NETWORK

Company: Pune based GCC

Work from Office/Hybrid

Full time job

In your role, reporting to theInfrastructureOperations Manager, you willmanageaLevel 2and3 InfrastructureTeam,responsible for the RUN activitieswithin the newly establishedIndiaIT Hubfor network services.You willbe responsible forbuilding and developing a high-performing team that includes senior specialists and junior staff acrossallInfrastructuredomainNetwork.

The network team isbuildon the followingexpertises:

1. LAN/WiFi, Network Access Control (NAC), SDWAN (Edge)
2. Firewalling, Network Backbone (network routing & interconnects), SDWAN (Hub), Cloud hosted networking (Direct Connect, Express Route)
3. Security Service Edge (SSE) for Zero Thrust Network Access, Secure Web Gateway, Firewall-as-a-Service)

KEY RESPONSIBILITIES

Leadership& People Development

• Lead and manage a teamofsenior specialists and junior staff,fosteringhigh performance andengagementin multiple regions(outside Indiacould bean option)
• Drive talent development through coaching, mentoring, and structured trainingprogrammesrelated to theteam activities
• Defineobjectivesand monitor KPIs,ensuringaccountability for service quality and promoting a culture of continuous improvement
• Encourage open communication and regular feedback within the team toidentifyareas for growth and address challenges promptly
• Promote diversity and inclusion by recognising individual strengths and fostering a supportive environment where every team member feels valued
• You work alongside the team to keep your technical skills and knowledge up to date (average workload split 50% team lead, 50% operational activities)

ServiceDelivery & Compliance

• OverseeInfrastructureNetworkService delivery inlinewith ITIL best practicesandproceduresfor incident, problem, change, and release management
• Ensure compliance and performance, adhering to globalInfrastructuregovernance, security, and operational standards, monitoring,patching,and implementing corrective actions
• Ensure continuous improvementwithstandardization,automation,decrease ofsupport level.
• Promoteteam mindset on excellence in service quality andcontinuous improvement,within theOneITeammindset
• Manage and leadescalationand major incident/P1process and follow-up

Collaboration & Customer Engagement

• Coordinate withotherInfrastructureteams,standardise processes, tools, and governance,ensuring seamless collaboration and fostering knowledge sharing and best practices
• Collaborateregularlywith theInfrastructureOperations Manager, Headof OperationsandService Delivery Managersto ensure alignment onservicepriorities, capacity planning, and customer requirements
• Build andmaintainstrong relationships withinglobal Infrastructure teamsto ensureInfrastructureservices meet evolving businessand teamneeds.
• Build andmaintainstrong relationships with our Business Unit contacts fordelivering day to day operations and act as first contact for escalations
• Activelycontributing on the ISO 27001 certification and its roadmap

PROFILE

Academic background & Experience

• Educated to Degreelevel or equivalent with10years experiencein ITand 5 years in Team Lead role as minimuminITInfrastructuredomainnetwork.Knowledge aboutcloudservices based on Azure and/orAWSisappreciated.
• Demonstrated success inperformingsimilarInfrastructureservice deliverytyperoleswithin largeandcomplexorganizations
• Provenexperience in managing amulti-productinfrastructureteam with a headcount15people.
• Experience managingglobalvendors and service providers

BehaviouralCapabilities

• Demonstrate the ability to inspire and motivate team members by fostering a positive work environment, recognising achievements, encouraging ownership,and empowering individuals to make decisions and contribute ideas that drive team success(lead by example)
• Work effectively as part of a broaderglobalteam by building strong relationships, sharing knowledge openly, and promoting a culture of trust and cooperation to achieve common goals across functions and regions
• Excellent and effective communicator with good inter-personal skills
• Goodstakeholder management skills (multiple levels, multiple countries,multi-cultural)
• Pro-active with enthusiasm to deliver results
• Demonstrate accountability by taking ownership of issues and ensuring smooth, agreedhandovers and takeovers tomaintaincontinuity and clarity

Skills

• FluentEnglish speakingand writingat minimum C1 level
• Strong analytical and problem-solving skills
• Mandatory certification onITIL or service managementprinciples.
• Good knowledge on network servicesbased on:
• Security Service Edge (SSE):Zscaler, Netskope
• Firewall:Fortigate,Fortimanager,Paloalto,Panorama,Tufin
• LAN/WiFi: Juniper, Cisco,Meraki
• SDWAN: CiscoCatalyst,Viptela,Meraki
• Network Access Control: Cisco ISE
• Familiarity withITSMand CMDBtools (ServiceNow)
• Able to work within the mindset of a global operating companywith the need/targetof standardization and automationof Infrastructure services
• Able totake the technicallead inmajorincidents,ensure that root causes of issues areidentifiedand that effective mitigations are applied
• Able to interact/work closely with our ExpertsandArchitectsonnetwork related topics
• Provide outhours support to major incidents as part of anon callservice