Infrastructure Senior Tech Analyst - C12

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Job Overview

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with Storage Area networks, Software defined storage and help in technical guidance and design to meet business or project requirements, implementation of security products in the storage environment, resolve complex problems affecting business with FTSM support, and act as SME for San fabric, Network switch configurations for SDS storage. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework, and provide niche skills including code reviews, code enhancements, provide critical problem support to remediate the issues faster, maintain security configurations, develop dashboards, automations, and work with global AI enablement team.

Responsibilities:

• Proficient in Storage platforms like Dell EMC Powermax/Unity, IBM A series storage, Hitachi storage SAN platforms and proficient in storage software such as solutions enabler, Raid comm, IBM configuration manager, Unisphere U4V, SRM, power path, Open Replicator, Open Migrator, storage virtualization, volume manager, File systems, snapshots, multipath software, CISCO, brocade switches.
• Candidate with shell/Pearl scripting / programming/web framework experience is expected. Certification in ansible is a must requirement for this position with strong knowledge on python, Perl, JavaScript, Shell and Power Shell, angular, VUE, HTML and CSS /HTML /CSS)
• Should have strong expertise in design and configuration support for FCIP configurations for storage for replications and performance tuning, and security implementations for storage.
• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in a Storage Engineering/Operations role with sound knowledge of storage hardware and system services.
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience