Infrastructure Ops Engineer III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities

• Monitor system alerts and events via email and systems’ management portals.
• Create support tickets with hardware vendors for systems’ hardware & software issues.
• Utilize ServiceNow to create Change Request tickets for maintenances, working on Incident tickets and fulfilling Request tickets as they are received.
• Facilitate systems’ patching and upgrades to comply with business standards of maintaining systems and removing newly discovered bugs and security risks.
• Partner with the desktop support team to provide assistance in regard to their vCenter Datastore needs with regards to provisioning, expansion or troubleshooting.

Experiences

• Minimum of 5 years of experience in IT infrastructure, with an understanding of operating systems, Storage Array systems, both block and file technologies.
• Minimum of 3 years of experience patching and resolving vulnerabilities
• Experience with Dell EMC Unity Isilon and Data Domain, with Pure Storage and Rubrik backup solutions a plus
• Strong analytical skills
• Strong communication skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.