Infrastructure Operations Manager

REQUIREMENTS & RESPONSIBILITIES:

15+ years of experience in IT industry

Manage team of System Administrators and Engineers to meet business goals around defined responsibilities.

Manage the maintenance and day-to-day administration of enterprise IT systems and infrastructure per business requirements and industry best practices.

Responsible for ongoing maintenance and monitoring of systems to achieve 99.9% uptime SLA.

Responsible for the execution of Incidents, Service requests, Changes and Maintenance activities within defined SLAs.

Coordinate maintenance and monitoring of infrastructure with Infrastructure Architecture teams.

Contribute to the ongoing development and improvement of infrastructure monitoring systems.

Experience in administrating and supporting backup systems, directory services, messaging systems, and other IT enterprise systems

Experience in maintaining and supporting Windows and Linux operating systems

Experience in administrating and supporting server virtualization & enterprise storage systems.

Experience in administrating and supporting network devices including switches, routers, and firewalls a plus

Experience in using and developing enterprise system monitoring tools for operational teams

Create, review, and approve documentation including SOPs, Runbooks, KBs, etc. as required.

Participate in routine health checks and audit of systems to report on usage and identify service improvements.

Participate in ISMS and customer audits, and provide evidences as required for scope of responsibilities.

Assist in managing vendors and vendor contracts that are applicable to maintenance and support.

Work with Infrastructure Architecture and Project Management teams in handover of ongoing operational activities from projects.

Work with and collaborate with Service Delivery and Application Support teams as required.

Coordinate training and cross training of teams as required to provide operational support.

Provide technical leadership to Services Administration team and foster a highly collaborative and team-oriented approach.

Provide team leadership in coordinating work within a multi-cultural and multiple time zone team

Identify areas where operational efficiencies can be gained by documenting routine procedures.

COMPETENCIES:

• Ability to work as part of a global team and collaborate with other team members in different time zones and different cultures.
• Self-motivated individual who can work independently and as a team manager and prioritize workloads.
• Ability to lead a team in operations and project tasks.
• Excellent verbal and written communication skills.
• Bachelors degree in information systems/computer science or equivalent experience

ITIL Foundations certification is a plus