Infrastructure Engineering I-SUPPORT SERVICES-CTO Head

Kotak Mahindra Bank

5 - 10 years

Bengaluru

Posted: 3/18/2025

Job Description

Role Name: Infrastructure monitoring lead

Department	IT
Location	MUMBAI, KOTAK INFINITY
Number of Positions	1
Reporting Relationships	M6
Position Grade	M3/M4

Job Requirements:
7 Years as working on Infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery).
End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc). Practical experience of working on site with heterogeneous instances.
Ability to manage projects end to end.
Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications.
Understanding of Service Delivery from Incidents, Problem, Changes to SLAs.
Ability to coordinate with various teams, understand requirement & provide solutions/resolutions.
Effective communication skill.
Desire & ability to learn & grow.
Functional knowledge of ServiceNow integration would be preferable.

Qualification – Should be a graduate

Job Role

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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