Infrastructure Engineer III

 

Job responsibilities

 

• Execute the daily activities supporting the standard Capacity process for the critical applications in the line of business.
• Partner with Application and Infrastructure teams to identify potential capacity risks and govern remediation statuses of those risks.
• Assist partners with recommendations on Capacity plans, where needed.
• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data/systems running at scale; and ensures end to end monitoring of applications.
• Partner with team to deliver improvement opportunities for the process, including automating monitoring data views to meet the needs of the stakeholders.
• Developing and analyzing data to create plans for scaling resources efficiently. 
• Drive assessments for ad-hoc events where additional Capacity may be required to ensure systems are ready ahead of time.
• Drive the daily activities supporting the standard capacity process applications.
• Collect data from Capacity Planning's database infrastructure, compile and analyze data, produce, and deliver accurate and complete capacity reports. 
• Provide reporting views and updates to stakeholders reflecting overall status of their portfolios.
• Drive capacity alignment between capacity planning tools and other tools & systems.
• Actively drive progress across multiple efforts in parallel, independently managing priorities and relationships with other teams to effectively deliver results.

 

Required qualifications, capabilities, and skills

 

• BS/BA degree or equivalent experience
• Minimum 4 years related experience.
• Strong knowledge of infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Results-driven individual who is passionate about quality and positive customer experience.
• Practical experience with managing or governing technology Capacity or other ITIL processes.
• Working knowledge of application’s infrastructure KPI’s (CPU, Memory, etc.) and monitoring tools.
• Experience with creating and leveraging dashboards (Grafana, Dynatrace, ELK,.) for visualization of data.
• Experience on business intelligence (BI) tools like Microsoft Power BI, Qlik, Tableau etc. that allow users to explore and analyze data from multiple sources. 
• Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems.
• Ability to navigate effectively, building partnerships with exceptional communication skills.
• Experience improving IT processes to maximize efficiency and create positive user experience.
• Strong knowledge of one or more scripting languages (e.g., Go, JavaScript, Python, etc.)
• Experience on cloud technologies like AWS with and ability to Design, develop, and deploy secure and scalable cloud infrastructure solutions. 
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
• Experience with process and procedure documentation.