Infrastructure Automation-Systrack
Wipro
2 - 5 years
Ahmedabad
Posted: 26/07/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
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Knowledge, Skills and Abilities:
- BA/BS Degree (or equivalent) with at least 5 years of work experience
- Ability to build effective relationships at all levels of the organization and maintain a high level of customer service at all times
- Proven successful troubleshooting background, e.g. service desk, field/desktop support
- Detective-like curiosity regarding systemic problems in the digital enterprise
- Proven ability to identify issues, seek resolutions, and advocate for process improvements
- Technical documentation and presentation experience required
- Ability to conduct meetings, document actions and follow up with all parties involved
- Excellent written/verbal communication, organization, presentation, and project management skills
- Experience delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.)
- Ability to troubleshoot & analyse software
- Ability to demonstrate (through the use of analytics) value to the support team and/or client
- Willingness to learn and adapt in a fast-paced environment
- Ability to work individually and within a highly collaborative team setting
- Previous experience with enterprise level top-tier technical support desirable
- Previous experience with Systems Integrators desirable
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Technical Skills and Knowledge:
- Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
- Experience of transformational outsourcing and understanding of the principles and challenges involved
- Broad understanding of ICT technologies covering many of the following:
- Desktop technologies and solutions
- Windows Server Technologies
- Virtualization Technologies and Techniques such as server-based computing and desktop virtualization.
- End user support tools/techniques
- Understanding of relational databases is a plus, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
- SQL query skills are familiarity is desirable
- Scripting and PowerShell familiarity is desirable
Personal Attributes
- Act with integrity
- Articulate
- Active listener
- Attention to detail
- Team player
- Persuasiveness
- Problem solving
- Technical curiosity
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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