Job Summary
We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have a strong background in AI Ops and ServiceNow ITOM. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in enhancing our IT operations and ensuring seamless service delivery.
Responsibilities
Lead the implementation and optimization of AI Ops solutions to enhance IT operations efficiency.Oversee the integration and management of ServiceNow ITOM within the existing infrastructure.Provide expert guidance on best practices for AI Ops and ServiceNow ITOM to the IT team.Collaborate with cross-functional teams to identify and resolve IT operational issues.Develop and maintain documentation for AI Ops and ServiceNow ITOM processes and procedures.Monitor system performance and implement improvements to ensure optimal functionality.Conduct regular assessments and audits to ensure compliance with IT policies and standards.Train and mentor junior team members on AI Ops and ServiceNow ITOM technologies.Ensure timely resolution of incidents and service requests related to AI Ops and ServiceNow ITOM.Participate in the design and implementation of disaster recovery and business continuity plans.Analyze data and generate reports to provide insights into IT operations performance.Work closely with stakeholders to understand their requirements and deliver tailored solutions.Stay updated with the latest trends and advancements in AI Ops and ServiceNow ITOM technologies.
Qualifications
Possess a strong background in AI Ops with hands-on experience in implementing and managing solutions.Have extensive experience with ServiceNow ITOM including integration and optimization.Demonstrate excellent problem-solving skills and the ability to work under pressure.Exhibit strong communication skills to effectively collaborate with cross-functional teams.Show proficiency in developing and maintaining technical documentation.Have a solid understanding of IT policies standards and compliance requirements.Display the ability to train and mentor junior team members effectively.Be adept at analyzing data and generating insightful reports.Stay current with industry trends and advancements in relevant technologies.
Certifications Required
Certified Implementation Specialist - IT Operations Management AI Ops Certification
