Job Summary
We are seeking an experienced Infra. Technology Specialist with 6 to 8 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and will work in a hybrid model with day shifts. This role does not require travel. The candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure providing support and contributing to the overall success of our organization.
Responsibilities
Provide technical support and troubleshooting for Service Desk operations to ensure seamless IT services.Oversee the daily operations of the Service Desk ensuring timely resolution of issues and requests.Implement and maintain IT infrastructure ensuring optimal performance and reliability.Monitor system performance and proactively address potential issues to minimize downtime.Collaborate with other IT teams to develop and implement solutions that enhance service delivery.Conduct regular system audits and generate reports to track performance metrics and identify areas for improvement.Develop and maintain documentation for IT processes procedures and configurations.Train and mentor junior staff members to enhance their technical skills and knowledge.Ensure compliance with company policies and industry standards in all IT operations.Participate in the planning and execution of IT projects providing technical expertise and support.Stay updated with the latest industry trends and technologies to recommend improvements to the IT infrastructure.Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.Contribute to the development of disaster recovery and business continuity plans to ensure the resilience of IT services.
Qualifications
Possess a strong technical background in Service Desk operations with at least 6 years of relevant experience.Demonstrate proficiency in troubleshooting and resolving IT issues in a timely manner.Have experience in implementing and maintaining IT infrastructure to ensure optimal performance.Show ability to monitor system performance and proactively address potential issues.Exhibit excellent collaboration skills to work effectively with other IT teams.Have experience in conducting system audits and generating performance reports.Possess strong documentation skills for IT processes and procedures.Demonstrate ability to train and mentor junior staff members.Ensure compliance with company policies and industry standards.Have experience in planning and executing IT projects.Stay updated with industry trends and technologies.Communicate effectively with stakeholders.Contribute to disaster recovery and business continuity plans.
Certifications Required
ITIL Foundation Certification CompTIA A+ Certification
