Infra Tech Support Practitioner
Accenture
2 - 3 years
Kochi
Posted: 4/16/2025
Job Description
Years of Experience 2-3 years
Who You Are
Good knowledge in Linux Operating systems like RHEL, Centos.
Must have a basic knowledge of computer networks & databases.
Must have a basic understanding of CI/CD systems like Jenkins,Terraform etc.
Must have basic knowledge of Cloud Systems like AWS, Azure etc
Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
Must have hands-on experience in monitoring critical business applications.
Must have a basic knowledge of scripting in Bash or Python.
Basic understanding of Incident Management Process.
Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
Good to have a basic knowledge of web servers like Apache, Nginx.
Good to have a basic knowledge of virtualization & docker.
Good problem solving and communication skills
Ability to work with version control systems like Git, Bitbucket etc.
Good to have basic Kubernetes knowledge
Good to have certification in RHCE
Your Role
Support multiple clients by monitoring their applications 24x7x365
Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence, follow-up, effective communication and good customer service
Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
Demonstrate ability to deliver the work within the defined SLA
Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
Support in minor changes and deployments
Managing and monitoring backups
Perform vulnerability monitoring and review and apply security fixes
Review and apply patches and updates
to be updated
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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