Infra Tech Support Practitioner
Accenture
3 - 5 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : AIX System Administration
Good to have skills : Linux Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the configuration and maintenance of AIX systems. - Troubleshoot and resolve hardware and software issues. - Monitor system performance and ensure optimal functionality. - Collaborate with cross-functional teams to implement technology solutions. - Provide technical support and assistance to end-users. - Assist in the installation and configuration of software solutions. - Stay updated with the latest industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in AIX System Administration. - Good To Have Skills: Experience with Linux Operations. - Strong understanding of system administration principles. - Knowledge of server hardware and software components. - Experience in troubleshooting and resolving system issues. - Familiarity with network protocols and configurations. - Ability to work with cross-functional teams and stakeholders. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in AIX System Administration. - This position is based at our Pune office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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