Infra Tech Support Practitioner
Accenture
2 - 5 years
Pune
Posted: 01/05/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : ServiceNow
Good to have skills : ServiceNow IT Service Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary We are seeking a skilled ServiceNow Developer to support ServiceNow implementation and upgrade projects for end customers. This is a remote position with occasional travel (up to 25%) for meetings. The ideal candidate is a self-motivated, solution-oriented professional with a strong technical background in ServiceNow, committed to maintaining platform stability and adhering to development best practices. You will join a growing ServiceNow Elite Partner with a global footprint and a strong focus on ITSM and ITOM Implementation and Services. Roles & Responsibilities • Design, configure, develop, and implement baseline and custom applications in ServiceNow • Collaborate with stakeholders to customize core applications including Incident, Problem, Change, Service Request, and CMDB • Develop and maintain advanced modules such as Customer Service Management, Field Service Management, and Service Portal • Create and manage integrations using Integration Hub and REST/SOAP web services • Provide architectural guidance and ensure adherence to ServiceNow development standards • Perform administrative tasks on the platform including user/group management, ACLs, catalog items, and UI actions • Keep up-to-date with the latest ServiceNow features and best practices • Deliver scalable and maintainable solutions aligned with customer requirements • Participate in client meetings and work with cross-functional teams Professional & Technical Skills Required Skills: • 5+ years of hands-on experience with ServiceNow development, configuration, and administration • Experience with core ITSM modules and ServiceNow apps such as CMDB, Incident, Problem, Change, Request Management • Expertise in ServiceNow integration using REST/SOAP Web Services, Integration Hub • Solid understanding of user administration, ACLs, UI Policies, Business Rules, and Catalog Items • Strong communication and problem-solving skills • Ability to work independently and manage priorities Preferred Skills: • ServiceNow Certified System Administrator (CSA) (Required) • Certified Implementation Specialist and Certified Application Developer (CAD) (Preferred) • 5+ years of experience with web technologies such as JavaScript, Java, XML, HTML, CSS, AJAX, and HTTP • Experience developing orchestration and automation workflows • Expertise in relational databases like MS SQL Server or Oracle • Experience working in medium to large enterprises (7,500+ employees) • Industry experience in healthcare, public sector, financial services, retail, or manufacturing Additional Information • 15 years of full time education • Opportunity to work with a globally distributed team • Part of a ServiceNow Elite Partner organization15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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