Infra Tech Support Practitioner
Accenture
2 - 4 years
Pune
Posted: 11/19/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to ServiceNow and other software solutions/vendors/brands, both remotely and onsite. Roles & Responsibilities: Worked on modules like ITSM. And any other modules like GRC/IRM/HRSD is an added advantage. Will have to work on US timing 6PM-3AM IST. Strong Knowledge of ServiceNow Scripting. Professional & Technical Skills: Hands-on Experience on ServiceNow ITSM. Knowledge of scripting and troubleshooting skills. Worked on Service Catalog. Relevant certifications like CSA etc. Additional Information: - The candidate should have a minimum of 2 years of experience in ServiceNow. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).