Infra Tech Support Practitioner
Accenture
2 - 4 years
Noida
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM AS /400 Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing L1 and L2 level support. Roles & Responsibilities: - Provide ongoing technical support and maintenance of production and development systems and software products. - Troubleshoot and resolve hardware/software issues across all server and network areas. - Implement technology at the operating system-level for particular software solutions/vendors/brands. - Provide L1 and L2 level support for basic and intermediate level troubleshooting. - Collaborate with cross-functional teams to ensure timely resolution of issues. Professional & Technical Skills: - Must To Have Skills: Experience in IBM AS/400 Administration. - Good To Have Skills: Knowledge of other operating systems such as Windows and Linux. - Strong understanding of hardware and software troubleshooting. - Experience in implementing technology at the operating system-level. - Knowledge of software solutions/vendors/brands. - Excellent communication and collaboration skills. Additional Information: - The candidate should have a minimum of 2 years of experience in IBM AS/400 Administration. - The ideal candidate will possess a strong educational background in computer science or a related field. - This position is based at our Noida office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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