Infra Tech Support Practitioner
Accenture
2 - 4 years
Indore
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bench Tagging
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the configuration and maintenance of production and development systems. - Troubleshoot and resolve hardware and software issues. - Collaborate with team members to identify and implement technology solutions. - Provide support for services running on different platforms. - Assist in the implementation of operating system-level changes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong understanding of IT service management principles. - Experience in troubleshooting hardware and software issues. - Knowledge of operating systems and network areas. - Familiarity with software solutions/vendors/brands. - Good To Have Skills: Experience with incident management tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Critical Incident Management. - This position is based at our Indore office. - A Bench Tagging is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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