Infra Tech Support Practitioner
Accenture
5 - 7 years
Hyderabad
Posted: 11/05/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Linux Operations
Good to have skills : Security Risk Assessment, Microsoft Windows Server Administration, Splunk
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Responsible is for running vulnerabilities reports to make sure all as per standards, analyze reports, score level wise, figure out what is causing vulnerabilities and drive to resolution see what is patched, not patched, working with global team to get patching done Monitor all server globally from the vulnerability and patching point of view Working close with the Cyber Security Team as well as the Hosting Team No Windows/Linux or server admin role needed Excel Skills are good Responsible for running vulnerabilities reports to make sure standards for vulnerability/patch resolution for our server environment globally is met. To run, review and analyze vulnerability reports level wise and figure out reason causing vulnerabilities Monitor all server and components globally from the vulnerability and patching point of view (environment health). Working close with the Cyber Security Team as well as the Hosting Team to make all patching is in place. Splunk user to run vulnerability/patch reports Attend weekly CAB meeting for patch approvals Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform patching and vulnerability management - Responsible for team decisions - Engage with Cyber Security Team as well as the Hosting Team to make all patching is in place. Professional & Technical Skills: - Must To Have Skills: Proficiency in patching and vulnerability management - Good To Have Skills: Excel reporting and dashboard management Additional Information: - The candidate should have a minimum of 5 years of experience in patching and vulnerability management - This position is based at our Hyderabad office - A 15 years full time education is required15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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