Infra Tech Support Practitioner
Accenture
3 - 5 years
Hyderabad
Posted: 29/08/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Your typical day will involve collaborating with clients to understand their infrastructure needs, designing and implementing solutions, and ensuring the smooth operation of the infrastructure. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with clients to understand their infrastructure needs and requirements. - Design and implement IT infrastructure solutions that are scalable and optimized for operational efficiencies. - Ensure the smooth operation of the infrastructure by monitoring performance and addressing any issues or disruptions. - Provide technical expertise and guidance to clients and internal teams on infrastructure best practices. - Stay up-to-date with the latest trends and advancements in IT infrastructure technologies. - Assist in the evaluation and selection of hardware, software, and networking products. - Conduct infrastructure assessments and audits to identify areas for improvement. - Develop and maintain documentation related to infrastructure design, configurations, and processes. - Collaborate with cross-functional teams to ensure the successful implementation of infrastructure projects. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with cloud-based infrastructure solutions. - Strong understanding of network protocols, routing, and switching. - Experience with network security technologies and best practices. - Knowledge of virtualization technologies such as VMware or Hyper-V. - Familiarity with network monitoring and management tools. - Ability to troubleshoot and resolve network issues. - Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - A 15 years full time education is required. The working hours for this role is US business hours i.e. 8am Central Time to 5pm Central Time with no exception.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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