Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Netapp Network Attached Storage (NAS) Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Role: NetApp C-Dot/CVO Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.Candidate should be capable to provide L2- L3 operations on NetApp storage systems and FC Switch Administration. Roles & Responsibilities: Should have sound experience in providing L3 support for Storage Management and support on NetApp Cluster mode and NetApp CVO Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning. Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror. Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures. Professional & Technical Skills: Must Have Skills: Netapp Network Attached Storage (NAS) Administration, NetApp C Dot Good To Have Skills: EMC Storage Educational Qualification: 15 years of mandatory education as per Accenture Standards. Should have sound experience in Cluster mode and Pure Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Relevant certifications will be an added advantage. Strong written and verbal communication skills, interpersonal skills. Strong time management skills, problem solving and analytical skills. Supervise the team. Perform team management roles Additional Information: The candidate should have a minimum of 3 years of experience in Netapp Network Attached Storage (NAS) Administration. This position is based at our Hyderabad office. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.