Infra Tech Support Practitioner
Accenture
4 - 6 years
Gurugram
Posted: 27/03/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Azure Windows Virtual Desktop
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within a defined operating model, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: •Excellent knowledge of Azure Infrastructure services. •Excellent Installation/configuration/Administration knowledge of Azure AVD (Azure Virtual Desktop).. •Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure. •Provide best practices around provisioning production and non-production environments on Azure to optimize the usage. •Good experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging virtual desktop infrastructure (VDI). •Closely work with customer to understand the business objectives and define solutions to meet the business objectives •Excellent experience on Building, Customizing, Hardening and Fine Tuning AVD Images. •Good Hands on experience over Scripting Tool (Powershell) •Excellent in Troubleshooting Issues on Windows Operating Server/VMware/Azure AVD Platform. •Excellent knowledge on Group Policy Implementation and Troubleshooting.. •Good Knowledge on Azure networking concepts. •Good Knowledge on Azure Storage concepts. •Experience with Multi-Tenant Support Model. •Open for shifts and 24*7 Support. •Good Communication Skills. •Overall Experience 4-6 Years. •MCSA, AZ-104 , AZ-900 Certified.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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