Infra Tech Support Practitioner
Accenture
2 - 5 years
Gurugram
Posted: 19/03/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : Microsoft Azure IaaS, Microsoft Azure DevOps
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Key Responsibilities: A: Implementation, troubleshooting, monitoring, and management of on-Prem and Cloud IAAS including AKS Cluster Provisioning and Configuration: Deploy and set up AKS clusters with appropriate configurations using Terraform and Azure DevOps B: Identify and resolve issues related to Kubernetes, AKS clusters and related components like Istio, GitOps, Autoscaling, Helm, Kustomize, etc C: Upgrades and Patches: Plan and perform AKS upgrades and apply security patches to keep the clusters up-to-date and secure Technical Experience: A: Should have in-depth knowledge on AKS concepts like Node Pools, AKS RBAC, AKS upgradation, Node OS upgradation, AKS Monitoring, AKS Logging, Workload Identity, etc, Azure DevOps Working knowledge of Azure DevOps , which includes Azure Repo, branching strategy, pull requests, and git commands B: Must know how to use Azure DevOps through IDE tool like VS Code Proficiency in using Azure services, especially Azure Kubernetes Service AKS Should have good knowledge on Azure Services like VNet, Subnet C: Good knowledge on Managed Identity, Role Assignment, Key Vault, Storage Account, and Terraform Professional Attributes: A: A process-oriented individual, with strong interpersonal skills, who has the flexibility to thrive in a fast-paced, dynamic organization B: Able to lead the discussion and front end during the complex discussion C: Must be able to work a flexible schedule, including overtime and after-hours Educational Qualification: BCA in Computers, BSc in Any Specialization, BTech/BE in Any Specialization Additional Information: Should be comfortable working in 24x7 regime with on-call support.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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