Infra Tech Support Practitioner
Accenture
2 - 5 years
Gurugram
Posted: 23/09/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Dynatrace APM, JavaScript
Good to have skills : Microsoft System Center Operations Manager (SCOM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a skilled and proactive Dynatrace & Monitoring Tools Lead to manage and support our Dynatrace SaaS environment, develop monitoring solutions, and automate tool processes using scripting and Infrastructure as Code (IaC). The ideal candidate will have hands-on experience with Dynatrace, Grafana, and Azure. Additionally, the role involves managing Dynatrace Monitoring as Code using Terraform and deploying it via Azure DevOps CI/CD pipelines. Must have Skills: Dynatrace, Terraform, PowerShell/JavaScript, and Azure DevOps Secondary Skills (Good to Have): Splunk, Grafana, Azure, AKS Roles & Responsibilities: - Dynatrace Installation and Configuration: Demonstrate in-depth knowledge and hands-on experience in installing and configuring Dynatrace SaaS for monitoring and performance management. - SaaS Capability Understanding: Deep understanding of Dynatrace SaaS features, modules, and integrations to optimize monitoring and troubleshooting workflows. - Troubleshooting and Issue Resolution: Strong problem-solving skills with the ability to diagnose and resolve complex issues related to Dynatrace, applications, and infrastructure. - Automation with PowerShell, JavaScript, and REST API: Experience using Microsoft Windows PowerShell to automate tasks, leveraging Dynatrace REST APIs for streamlined operations. - Cloud Platform Knowledge: Familiarity with cloud technologies such as Azure, Azure Monitor, Azure Monitor Logs, and Microsoft cloud environments to enhance monitoring capabilities within Dynatrace. - CI/CD Pipeline Integration: Practical knowledge of Azure DevOps, including hands-on experience in creating Azure CI/CD pipelines and managing source code using Git or Azure Repos. - Terraform Knowledge: Familiarity with Terraform to manage the Dynatrace Monitoring as a code and ability to write new Terraform modules to configure Dynatrace configuration as a code. - Azure PAAS: It's good to have working knowledge of Azure Logic App to support the automation workflow. Professional & Technical Skills: - Strong knowledge and hands-on experience with Dynatrace SaaS installation, configuration, and maintenance. - Proven ability to troubleshoot complex technical issues in cloud-based environments. - Experience automating tasks using PowerShell and REST APIs. - Solid understanding of cloud platforms, specifically Azure. - Knowledge of Azure DevOps, CI/CD processes, and Git or Azure Repos for source code management. Additional Information: - Azure certification or relevant Dynatrace certifications. - Experience with application performance monitoring (APM) tools and log aggregation. This role offers an exciting opportunity to work with cutting-edge cloud technologies and optimize monitoring solutions for mission-critical applications and services.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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