Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : No Function Specialty
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Key Responsibilities The Network Manager must demonstrate a proven ability to meet objectives in a highly global, collaborative and high-performance work environment A: 12-15 years of experience in information technology, with at 7 years of experience leading and managing a global IT network service delivery in a high technology company B: Excellent change management and service operation skills and ability to operate effectively in a fast-paced environment C: Expert in IPsec VPN, Global Protect VPN D: Strong understanding of ITSM and the ITIL Technical Experience A: Experienced in Azure public cloud network technologies like VPN, Azure Express route, VNETs, NSGs B: Strong knowledge of network security technologies like - Cisco ASA, Check Point, Palo Alto, F5 LBs, LTMs C: Strong Routing and switching, VPN Technologies skills with very strong hold of - Arista 7k, Cisco 9k, ASRs and CSRs D: Strong knowledge of Aviatrix deployment, design best practices in single or multi-cloud environment. Professional Attributes A: A process-oriented individual, with strong project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization B: Able to lead the team of Design, Implementation and support services C: Must be able to work a flexible schedule, including overtime and after hours Educational Qualification UG: BCA in Computers, BSc in Any Specialization, BTech/BE in Any Specialization