Infra Tech Support Practitioner
Accenture
2 - 8 years
Coimbatore
Posted: 14/06/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Key Responsibilities: 1. Provide L2/L3 support day to day operational incidents. 2. Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting SDWAN products issues and WAN Link issues. 3. Understanding of VeloCloud SDWAN and Meraki SDWAN Product architecture and concepts needed support SD-WAN solution in production. 4. Timely Escalation of open Incidents internally & to respective service providers. 5. Configuration and troubleshooting of edge devices at remote site. 6. Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco SD-WAN products. 7. Provides timely updates to customers/team members. 8. Incident communication and notification for high priority incidents (P1 P2) 9. Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA. 10. operations experience of LAN, WAN, SDWAN Infrastructure. 11. Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) 12. Extensive hands-on experience in troubleshooting of VPN, MPLS and internet links. 13. Experience in troubleshooting any of the SD-WAN product specially VMWARE Velo cloud Silver peak mentioned in Job Summary. 14. Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company’s bottom line. 15. Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts. 16. Thorough Knowledge SD-WAN Edge devices, routing and communication protocols. Technical Experience: 1. At least 2 - 8 years’ experience VeloCloud and Meraki SD-WAN. 2. In-depth working experience in managing Cisco Routers & Switches 3. Good to have working experience in managing Reverbed Steel head WAN optimizer 4. Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption. 5. Knowledge of routing protocol like BGP, OSPF and EIGRP. 6. Experience with Wireshark packet analyzers Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Coimbatore office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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