Infra Tech Support Practitioner
Accenture
6 - 8 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Mainframe DevOps and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Provide L1 and L2/basic and intermediate level troubleshooting for production and development systems and software products. - Implement technology at the operating system-level across all server and network areas. - Troubleshoot and resolve issues related to Mainframe DevOps. - Provide hardware/software support and implement technology for particular software solutions/vendors/brands. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Mainframe DevOps. - Good To Have Skills: Experience with software solutions/vendors/brands. - Experience in providing L1 and L2/basic and intermediate level troubleshooting. - Experience in implementing technology at the operating system-level across all server and network areas. - Strong hardware/software support skills. Additional Information: - The candidate should have a minimum of 6-8 years of experience in Mainframe DevOps. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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