Infra Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Oracle Applications DBA
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner for Application Technical Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Oracle Applications DBA, both remotely and on-site. Roles & Responsibilities: 1. 9+ years of experience as an Oracle database Administrator/engineer with a focus on performance tuning and optimization with deep-understanding of the architectures of the database. 2. Experience with Oracle database diagnostic tools such as AWR, ADDM, and ASH. 3. Proficient in Oracle SQL Complex queries, Joins, Analytical functions. Proficient in Oracle PL or SQL Functions, Procedures, Triggers, Types, Packages. 4. Skilled in SQL and PL/SQL tuning, understanding of execution plans, and use of tuning advisors. 5. Experience with Oracle Enterprise Manager (OEM) for comprehensive database performance monitoring and management. 6. Ability to work in a team environment and communicate effectively with technical and non-technical staff. 7. Experience with performance troubleshooting on Oracle Real Application Clusters (RAC), Oracle Real Application Testing (RAT) and Oracle Data Guard. 8. Demonstrated history of identifying and resolving complex performance issues in a production environment. Troubleshoot performance issues currently affecting the stability of Oracle environments; perform root cause analysis and provide Production Support with recommendations for issue resolution including DB configuration. 9. Strong analytical, problem-solving abilities and documentation skills. 10. Deploying/set up databases/automate using DevOPS tools like Chef, Ansible and Puppet Professional & Technical Skills: Candidate should have at least 9+ years of experience in Oracle database Administrator/engineer with a focus on performance tuning and optimization with deep-understanding of the architectures of the database. Should have good knowledge of DevOps Deploy. Should have at least 1 years experience in managing either MySQL/PostgreSQL/MS SQL/Sybase technology or any other Database technology would be an advantage Flexible with rotation shifts 24*7 environment Travel to other locations when required. Good analytical Skill Ability to document technical knowledge Additional Information: - The candidate should have a minimum of 7.5 years of experience in Oracle Applications DBA. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Bengaluru office.
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Oracle Applications DBA
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner for Application Technical Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Oracle Applications DBA, both remotely and on-site. Roles & Responsibilities: 1. 9+ years of experience as an Oracle database Administrator/engineer with a focus on performance tuning and optimization with deep-understanding of the architectures of the database. 2. Experience with Oracle database diagnostic tools such as AWR, ADDM, and ASH. 3. Proficient in Oracle SQL Complex queries, Joins, Analytical functions. Proficient in Oracle PL or SQL Functions, Procedures, Triggers, Types, Packages. 4. Skilled in SQL and PL/SQL tuning, understanding of execution plans, and use of tuning advisors. 5. Experience with Oracle Enterprise Manager (OEM) for comprehensive database performance monitoring and management. 6. Ability to work in a team environment and communicate effectively with technical and non-technical staff. 7. Experience with performance troubleshooting on Oracle Real Application Clusters (RAC), Oracle Real Application Testing (RAT) and Oracle Data Guard. 8. Demonstrated history of identifying and resolving complex performance issues in a production environment. Troubleshoot performance issues currently affecting the stability of Oracle environments; perform root cause analysis and provide Production Support with recommendations for issue resolution including DB configuration. 9. Strong analytical, problem-solving abilities and documentation skills. 10. Deploying/set up databases/automate using DevOPS tools like Chef, Ansible and Puppet Professional & Technical Skills: Candidate should have at least 9+ years of experience in Oracle database Administrator/engineer with a focus on performance tuning and optimization with deep-understanding of the architectures of the database. Should have good knowledge of DevOps Deploy. Should have at least 1 years experience in managing either MySQL/PostgreSQL/MS SQL/Sybase technology or any other Database technology would be an advantage Flexible with rotation shifts 24*7 environment Travel to other locations when required. Good analytical Skill Ability to document technical knowledge Additional Information: - The candidate should have a minimum of 7.5 years of experience in Oracle Applications DBA. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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