Infra Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 19/11/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Infrastructure Service Management
Good to have skills : Service Management Framework Design and Implementation
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Implement new service management frameworks - Lead service management framework design and implementation - Mentor junior professionals in service management practices Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management - Good To Have Skills: Service Management Framework Design and Implementation - Experience in ITIL practices - Knowledge of incident and problem management processes - Strong communication and interpersonal skills - Ability to work effectively in a team environment Additional Information: - The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management - This position is based at our Bengaluru office - A 15 years full time education is required
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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