Infra Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 Years of Education
Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Microsoft Intune and configuring services running on various platforms. Roles & Responsibilities: - Provide L1 and L2/basic and intermediate level troubleshooting for hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. - Collaborate with cross-functional teams to resolve complex technical issues related to Microsoft Intune and other software products. - Ensure adherence to defined operating models and processes while providing technical support and maintenance for production and development systems. - Maintain accurate documentation of technical issues and their resolutions, and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Intune. - Good To Have Skills: Knowledge of other cloud-based technologies such as Azure and AWS. - Strong understanding of operating systems, networking, and hardware components. - Experience in troubleshooting and resolving technical issues related to software products. - Excellent communication and collaboration skills to work effectively with cross-functional teams. Additional Information: - The candidate should have a minimum of 7.5 years of experience in providing technical support for software/application/cloud technologies. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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