Infra Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Application Performance Management (APM) Architecture
Good to have skills : Shell Scripting, Microsoft Azure Analytics Services, Python on Azure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: DataDog Monitoring SME – DataDog , Level 9 Role Description: We are seeking a skilled Monitoring SME with deep expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards for real-time visibility into infrastructure health and application performance. Must Have Skills: - Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization) - Python / Ansible Good to Have Skills: - ServiceNow ITOM - AWS/Azure Cloud Knowledge Job Requirements: Key Responsibilities: • Deploy Datadog in distributed environment and integration with ITOM /ITSM. • Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services. • Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM) to track service latency, throughput (RPS/QPS), and end-user experience of various applications. • Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams. • Configure and manage SLA/SLO definitions • Design and maintain dashboards to provide real-time visibility into service health, CMDB, and operational metrics Technical Experience: Minimum of 3.5 years of experience in Datadog monitoring implementation and administration ((Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage. Professional Attributes: Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills. Educational Qualification and Certification: Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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