Infra Tech Support Practitioner
Accenture
5 - 10 years
Bengaluru
Posted: 01/05/2025
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Solarwinds Administration
Good to have skills : AppDynamics Administration, Splunk Administration, Dynatrace Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary: We are seeking an experienced SolarWinds Administrator to lead the implementation and management of our network and systems monitoring solutions. The ideal candidate will possess deep knowledge of SolarWinds, strong troubleshooting skills, and the ability to work collaboratively with development and operations teams to enhance network and system performance. Key Responsibilities: • SolarWinds Administration: • Install, configure, and maintain SolarWinds environments for various applications and services. • Manage user roles, permissions, and access controls within SolarWinds. • Monitor and optimize SolarWinds performance, ensuring that metrics and alerts are properly configured. • Development and Customization: • Develop and implement custom dashboards, reports, and alerts tailored to business needs. • Create and configure custom instrumentation for applications to capture key performance metrics. • Collaborate with development teams to integrate SolarWinds with CI/CD pipelines. • Performance Monitoring and Troubleshooting: • Analyze network and system performance data to identify bottlenecks, anomalies, and areas for improvement. • Troubleshoot and resolve issues related to network and system performance using SolarWinds tools and features. • Conduct root cause analysis of performance issues and present findings to stakeholders. Qualifications: • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. • Experience: 5-10 years of experience with SolarWinds, including administration and development roles. • Technical Skills: • Strong understanding of network and system architecture and performance metrics. • Proficiency in scripting languages such as PowerShell, Python, or Bash. • Experience with database technologies (SQL, NoSQL) and cloud platforms (AWS, Azure, GCP). • Analytical Skills: Excellent problem-solving abilities and a strong analytical mindset focused on performance optimization. • Certifications: External certifications related to SolarWinds or network/system administration are highly desirable. • Communication: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Work Location: Bangalore / Gurugram / Pune / Hyderabad / Mumbai / Noida / Kolkata Work Schedule: Must work from the office 5 days a week on rotational shifts.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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