Infra Tech Support Practitioner
Accenture
4 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Configuration Database & CI Management
Good to have skills : ServiceNow Configuration Management Database (CMDB)
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education
Summary: As a Configuration Database & CI Management professional with 5 years of experience in Software/Application/Cloud Tech Support, your typical day will involve providing ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level across all server and network areas. Key Responsibilities: - 1. Manage data with tables in the CMDB and Assets and its Data Sources. 2. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. 3. Configure efficient Identification and Reconciliation. 4. Monitor CMDB health and resolve conflicts between authoritative data sources. 5. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. 6. Configure, develop, enhance, and implement application mapping. Technical Experience: - 1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. 2. Good to have - MID Server configurations for Integrations data pull. 3. Good to have - Customizes ServiceNow configuration, including custom scripts. Professional Attributes: - 1. Minimum 4-5 years of experience ServiceNow. 2. Minimum 5 years of experience in IT asset / CMDB management. 3. Experience in IT Asset Management process and operational delivery environment. 4. Excellent communication and presentation skills. 5. Excellent communication written and oral and interpersonal skills. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hours
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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