Infra Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : ServiceNow IT Service Management, ServiceNow Hardware Asset Management (HAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms and implement technology at the operating system-level. - Troubleshoot hardware and software issues across all server and network areas. - Collaborate with software solutions/vendors/brands to ensure smooth operations. - Assist in L1 and L2 troubleshooting, resolving issues efficiently. - Continuously update knowledge and skills to stay up-to-date with the latest technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB). - Good To Have Skills: Experience with ServiceNow Hardware Asset Management (HAM), ServiceNow IT Service Management. - Strong understanding of IT infrastructure and systems. - Experience in troubleshooting hardware and software issues. - Knowledge of operating systems and network protocols. - Familiarity with software solutions and vendors. - Ability to work independently and as part of a team. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB). - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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