Infra Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : Microsoft Windows Desktop Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for troubleshooting hardware and software issues, implementing technology at the operating system-level, and ensuring the smooth operation of various platforms. This role requires a strong understanding of Microsoft Azure Windows Virtual Desktop and the ability to provide L1 and L2 troubleshooting support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Troubleshoot hardware and software issues. - Implement technology at the operating system-level across all server and network areas. - Work with specific software solutions/vendors/brands. - Provide L1 and L2 troubleshooting support. - Collaborate with team members to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Windows Virtual Desktop. - Good To Have Skills: Experience with Microsoft Windows Desktop Management. - Strong understanding of virtual desktop infrastructure. - Knowledge of Microsoft Azure cloud services. - Experience with remote support tools and technologies. - Familiarity with server and network administration. - Ability to troubleshoot and resolve hardware and software issues. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Azure Windows Virtual Desktop. - This position is based at our Bengaluru office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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