Infra Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Liaising with the customer technical representatives Provide recommendations to client on deployment of new features Create and Manage requests on ITSM tool Implement the changes as applicable, test the changes and handover to customer Troubleshoot issues with Network Deployment Roles & Responsibilities: 1. Excellent knowledge and troubleshooting skills on Cisco Data Center Switches and Routers. 2. Excellent knowledge in network monitoring tool, configuration on Monitoring tools parameters, events management, and threshold mappings. (Solarwinds) 3. Good knowledge in Data Center technologies, Wireless, F5 Load balancer and Prisma SD-WAN. 4. Provide Level- 2/ 3 support and troubleshooting to resolve issues within SLA. 5. Monitor system resource utilization, trending, and capacity planning 6. Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations 7. Good knowledge VPN technology (IPSEC, Site to site VPN and SSL VPN) 8. Maintain design of LAN/WAN including protocols and routing. 9. Troubleshooting critical incidents and problem tickets to Identify potential failures and recommend solutions. 10. Update knowledge base with known errors/resolutions and update Runbook / Diagram. Professional & Technical Skills: 1. Should have 6+ years of experience in Network operational support/management roles 2. Should have supported Network deployments 3. Should have experience performing Network transitions / transformations 4. Good understanding of procedures, application, and concepts within own subject area. 5. Good communication and interpersonal skills. 6. Support 24x7 coverage in rotational shifts. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required. CCNA and CCNP Certifications Security Certifications
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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