Infra Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : System Monitoring Tools & Techniques
Good to have skills : Splunk Administration, AppDynamics Administration, Dynatrace Administration
Minimum 5 year(s) of experience is required
Educational Qualification : A bachelors degree in computer science information systems information protection information security or a related IT field is required Certification in Monitoring tools or Tools Administration
Monitoring & Event Management across 9 Platforms including legacy platforms. Deployment of monitors and sensors. Retiring of monitors for decommissioning and for migration process. Complete all requests to terminate monitoring services for servers that are to be decommissioned. Platform Operations o Provide audit compliance reports upon request by compliance team. Involves identifying source and performing query for required audit information. Observability Tools: Admin knowledge on any of these below tools are preferred. o Ibm Tivoli o Tivoli Omnibus o Instana (IBM observability) o Dynatrace o Appdynamics o Splunk o OpenText tools ? OpenText OBM OBM foundation ( premium) / event management / event correlation / integrations / automation OBM agent / real-time OBM policies OBM management pack o OpenText Operatoins Bridge (OBR) o OpenText APM foundation / reports o OpenText BPM / synthetics o OpenText Sitescope Splunk Support Manage the Splunk Platform, the Forwarders Manage intake into the Splunk Platform Validate firewall change by reviewing the firewall logs in Splunk after firewall changes are implemented to enable new log ingestions/ deployments. Daily Splunk server patching (Heavy Forwarder & Aggregator /DCN Servers) validation to ensure Splunk logs are operating as expected after change implementations.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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