Infra Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 12/2/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to IBM Z/OS Operating Systems and providing hardware/software support across all server and network areas. Roles & Responsibilities: Monitor batch jobs. Report/resolve issues and batch scheduling changes in TWS tool Perform basic batch operations tasks. (RERUN, Step Restart, HOLD) Handle Current Plan batch activities and ad hoc changes. Monitor critical batches & console alerts. Report batch issues. Apply SOP to troubleshoot. Perform IPL/HMC operations and system maintenances. Handle system breakdowns - Emergency IPL, Dumps Identify & report risks to SLAs and engage stakeholders Monitor System performance Professional & Technical Skills: - Must Have Skills: Extensive hands-on experience in Console Operations and Batch operations using TWS tool. - Good To Have Skills: Knowledge of other operating systems like Windows, Linux, etc. Experience to monitor consoles and other monitoring tools for various alerts and report as required Expertise with batch scheduling tools - particularly in TWS tool. Good to have experience with other scheduling tools like CA-ESP, CA-7, or Control-M Experience to work with Spool management tools, system monitoring and automation tools Expertise & knowledge to perform IPL and knowledge of HMC operations Experienced to support Production/LIVE environment in 24x7 support model Technical Competency Educational qualification: University degree in computer science, engineering or equivalent Additional Information: Problem-Solving Skills Communication Skills Honesty Work Ethics Flexibility Loyalty Determination and Persistence Ability to Work in Harmony with Co-Workers Willingness to improvise knowledge and add to skills
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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