Infra Tech Support Practitioner
Accenture
2 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Network Operations, Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Network Infrastructures, Enterprise Network Operations Key Responsibilities : A: Provide Tier 2 Network Operations support during operational incidents B: Maintains current network infrastructure and leverages the manufacturer for advanced support C: Maintains high network availability for redundancy and resilience D: Understands and accounts for peak load; manage peak load events E: Follows Standard Operating Procedures SOPs for operational efficiency F: Optimizes, implements, and monitors network performance G: Maintains and reacts to Enterprise-grade network monitoring Technical Experience : A: Should have 4 to 6 years experience in the deployment of network equipment for new office build outs, domestically and internationally B: Assists in the deployment of WAN circuits, including MPLS VPNs and P2P/IPsec circuits C: Knowledge of TCP/IP, EIGRP, OSPF, BGP, MPLS and L2 technologies D: Knowledge of Nexus 7K, 5K, 3K 2K Data Center Switches E: Proficient at troubleshooting L2/L3 issues for LAN, WAN WLAN F: WAN Optimization knowledge Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision Educational Qualification: A: 15 years of full-time education Additional Info : A: Should be open to work in shifts
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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