Infra Tech Support Practitioner
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the configuration and maintenance of production and development systems. - Troubleshoot and resolve hardware and software issues. - Implement technology at the operating system-level across server and network areas. - Collaborate with software solutions/vendors/brands to ensure smooth operations. - Provide L1 and L2 support for basic and intermediate level troubleshooting. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation. - Good To Have Skills: Experience with relevant technologies. - Strong understanding of system configuration and maintenance. - Experience in troubleshooting hardware and software issues. - Knowledge of operating system-level implementation. - Familiarity with software solutions/vendors/brands. - Ability to provide L1 and L2 support for troubleshooting. - Excellent communication and collaboration skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required. Key Responsibilities Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients. Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. Provide L2 / L3 support for operational activities. Handling day to day Incidents and Service requests. Coordinating with vendors on process improvement areas and ensure to have those in place. Contributing and driving project / capability initiatives. Technical Experience: Product/Solution knowledge Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, E911 (Intrado). Technical knowledge and hands-on on Cisco UC&C environment. Implementation and ongoing management of the Cisco UC&C products. Understanding of ITIL processes. Good To have: Exposure on UCCX. Understanding of Routing and Switching, Firewalls etc. Professional Attribute Hands-on experience on one or more products mentioned above. Experience in managing UC&C environments. Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) Self-driven, target oriented. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred. Certifications CCNA / CCNP / CCNP Voice
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the configuration and maintenance of production and development systems. - Troubleshoot and resolve hardware and software issues. - Implement technology at the operating system-level across server and network areas. - Collaborate with software solutions/vendors/brands to ensure smooth operations. - Provide L1 and L2 support for basic and intermediate level troubleshooting. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation. - Good To Have Skills: Experience with relevant technologies. - Strong understanding of system configuration and maintenance. - Experience in troubleshooting hardware and software issues. - Knowledge of operating system-level implementation. - Familiarity with software solutions/vendors/brands. - Ability to provide L1 and L2 support for troubleshooting. - Excellent communication and collaboration skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required. Key Responsibilities Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients. Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. Provide L2 / L3 support for operational activities. Handling day to day Incidents and Service requests. Coordinating with vendors on process improvement areas and ensure to have those in place. Contributing and driving project / capability initiatives. Technical Experience: Product/Solution knowledge Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, E911 (Intrado). Technical knowledge and hands-on on Cisco UC&C environment. Implementation and ongoing management of the Cisco UC&C products. Understanding of ITIL processes. Good To have: Exposure on UCCX. Understanding of Routing and Switching, Firewalls etc. Professional Attribute Hands-on experience on one or more products mentioned above. Experience in managing UC&C environments. Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) Self-driven, target oriented. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred. Certifications CCNA / CCNP / CCNP Voice
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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