Job Summary
We are looking for a Major incident manager who can able to handle Sev1 Sev2 incidents . The Role requires 24/7 support.
Responsibilities
Major incident manager
Job Summary - We are looking for a major incident manager who can able to handle sev1 sev2 incidents 24 7 support.
Roles & Responsibilities
Works to ensure all requests are documented and processed.
Provides oversight and guidance in operation and use of ITS Service Management System for tracking and reporting on requests and reported incidents.
should have Major incident management experience.
Handling major incident calls sev1 sev2 Mandatory.
Should have incident management and problem management skills.
Provides coordination and leadership to Support Engineers and Service Analysts.
Day to day tactical operational decision making for support operations.
Coordinates customer escalations and or team support escalations.
Executive support with the support and guidance of the IT Manager Director and CIO.
Team performance metrics management and reporting.
Assistance with IT Major Incident Management outside business hours as needed.
Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed.
Certifications Required
ITIL